Dear Customer
 
I hope you and your family are keeping well in this time of uncertainty.
 
With the situation and government guidelines changing daily we are trying to remain as dynamic as possible in order to maintain our service levels to best serve our customers. However, as a family-centric organisation our number one priority must be the health and well-being of our team, some of whom have high risk relatives living with them.
 
The Kristal team has such a passion to offer market leading products and services, that no-one has requested any flex in working arrangements. However, in the light of the most recent government updates we feel the need to move to the next stage in our plan to protect our people. In order to allow us to continue to operate a service as close to normal as possible, the actual store will remain closed, however with a skeleton staffing arrangement, online orders and certain jobs will still be prepared and completed for despatch.  This will significantly reduce exposure, enabling greater social distancing.
 
We will be working really hard to reduce any impact this might have on service levels, but as always please keep in touch. If you require something urgently then please contact us, and we will try and work with you and do everything possible to meet your requirements. Do remember that the Kristal website is open for business 24 hours a day for you to place orders and make enquiries.

I will update you if any further changes to this arrangement are necessary. If you have any questions at all then please do get in touch

Finally, we urge everyone to be as understanding and considerate as possible to those who are more vulnerable during this current climate.

We hope you and everyone around you stay safe and healthy.